Please read these product terms and conditions carefully as they set out the terms under which Wakefield Floorcare makes the products available to you (“Product Terms”). They only apply to goods purchased by telephone or online as per the Distant Selling Directive.
The prices payable for the items that you order are expressed inclusive of any VAT payable. The price of the items does not include delivery charges.
You can pay with any Maestro, Delta, Mastercard & Visa card. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock items to secure stock, only if you’re happy to proceed with the order and agree to wait for the goods.
When buying by telephone or online, we will deliver to the address that matches the billing address of the credit card or debit card holder.
If you are buying goods for a family member or if you are a business or landlord and the cardholder and delivery address are not the same we may need to discuss the payment and delivery/collection options with a representative. This is to protect our customers against any potential card fraud.
You may be asked to produce the following documents on or prior to delivery
1. The card with which the order was placed.
2. A bank statement or utility bill matching your delivery address
3. Photo ID (Only passport or driver’s license will be accepted)
4. A copy of your confirmation email when collecting in store for verification purposes.
Items will not be released without these forms of ID.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Offer an alternative or a full Refund.
There will be no contract of any kind between you and us until payment for your goods is authorized by your bank or credit card issuer. At any point up until then, we may decline to supply to you without giving any reason. At the moment that payment for the goods is authorized, and not before, a contract will be made between you and us. Authority for payment must be given at the time of the order. If for any reason the goods cannot be supplied then payment will be refunded in full.